Terms and Conditions
1. When you place an order
Once you have placed an order in the KINGS OF PONG Webshop, our system will automatically send you an order summary by email.
Final order confirmation / invoice will be sent to you via email when your order is dispatched.
2. Order cancellation
Orders that have not yet been shipped from the KINGS OF PONG Webshop can be cancelled by contacting KINGS OF PONG Webshop at mail@KINGSOFPONG.com.
All prices at checkout are displayed in Danish Kroner and include 25% VAT. Prices are subject to tax changes, price and proofreading errors, etc.
Payment for goods ordered can be made online using Visa, Mastercard and American Express. This information is always encrypted when transmitted between client and KINGS OF PONG Web Store.
Expected delivery time is 1-5 business days. Orders are always sent in one shipment, when possible.
KINGS OF PONG Webshop is responsible for the goods until you have received them. Signature is required upon receipt. We only ship to the countries listed on the Shipping page at any time. At times there may be longer delivery times than 1-5 business days; in these cases it will be mentioned on the page with clearly written. Delivery is handled by different third-party handlers.
6. Exchange Service
If you want to exchange an item, you must bear the cost of shipping to KINGS OF PONG as well as shipment for the new item. Shipping address for KINGS OF PONG Webshop can be obtained at mail@KINGSOFPONG.com.
7. Right of withdrawal / return
According to the Danish consumer act § 17, a 14-day right to return applies.
Goods must be returned in the same condition and quantity. Return / withdrawal period starts on the date on which you received the goods.
Items can be returned directly to the KINGS OF PONG Webshop. When returning an order, you must bear the cost of shipping to KINGS OF PONG Webshop. Your payment will be refunded to you once KINGS OF PONG Webshop has received your return items. When using of the right of cancellation / return, there will be an electronic return transfer of payment. The electronic bank transfer can take up to 5 days.
The address to which the product must be sent may be obtained by contacting mail@KINGSOFPONG.com.
In accordance with the Danish consumer act, you are granted a 24 month warranty on all products.
For products with limited lifetime, warranty is limited to the lifetime that is normal for the product in question.
If you discover a defect in a purchased item, you must as soon as possible and within a reasonable time contact KINGS OF PONG Webshop and explain the fault or defect. KINGS OF PONG Webshop will then handle your claim.
If an item has a defect, will KINGS OF PONG Webshop seek to remedy this, or alternatively make a replacement.
In very few cases, minor cosmetic defects can occur on the tables. This may be small cracks or holes in the laminate which covers the playing surface or small scratches or dents in the aluminum structure. These minor errors will in no way impact the use of the product or the overall look. These imperfections are not considered as a valid reason to call the table "defect" or "flawed" and thus do not give a right to free exchange or other compensation.
9. Reservations and disclaimer
KINGS OF PONG Webshop take reservations for any tax changes, price and proofreading errors, technical errors, sold out items and force majeure, including labor and defects or delays in deliveries from suppliers.
10. Using tables
The tables are not built to withstand heavy weight; you should therefore avoid sitting, lying down, placing heavy objects etc. on the tables. The surface of the tables is water resistant MDF, but you should always dry off fluid as soon as possible to maintain the water-repellent effect for the longest time. If you place the table in the sunshine or heavy rain, the color can fade.